Kayako vs Gorgias
An independent, side-by-side comparison of two Customer Support providers — scores, pricing, company-size fit, and strengths — to help you pick the right one.
Kayako vs Gorgias at a glance
Editorial sub-scores are RankedVendors estimates.
Verdict
Gorgias is the higher-ranked of the two on RankedVendors (88/100 vs 73/100), but both are credible Customer Support options. Kayako fits small business, mid-market, enterprise; Gorgias fits small business, mid-market, enterprise. Match the shortlist to your size and must-have features, and trial before committing.
Where each one stands out
Kayako
Kayako is help desk and live chat.
Best for: Small business, Mid-market, Enterprise
Read Kayako reviewGorgias
Gorgias runs ticketing, live chat, and knowledge bases.
Best for: Small business, Mid-market, Enterprise
Read Gorgias reviewKayako vs Gorgias — FAQ
Is Kayako better than Gorgias?
On RankedVendors, Gorgias scores 88/100 versus Kayako's 73/100, so Gorgias ranks higher overall in Customer Support. The right choice still depends on your size, budget, and must-have features — see the breakdown above.
What is the difference between Kayako and Gorgias?
Kayako is help desk and live chat. Gorgias runs ticketing, live chat, and knowledge bases. Both compete in Customer Support; compare their strengths and best-fit company sizes above.
Which is better value, Kayako or Gorgias?
Our editorial value scores put Kayako at 69/100 and Gorgias at 87/100. Kayako is Quote-based; Gorgias is Quote-based. Request quotes from both to compare against your scale.