Editorial verdict: why Kayako ranks 73/100
Kayako is help desk and live chat. On RankedVendors, Kayako places 57th of 83 in Customer Support with a Standard-tier score of 73/100.
Worth considering
- Kayako doesn’t publish fixed public pricing — request a tailored quote and compare it against alternatives before committing.
- Few public buyer reviews so far, so validate fit with customer references and a hands-on trial.
- Capable in Customer Support, but it sits in our Standard tier — shortlist it alongside our current #1, Zendesk.
About Kayako
Kayako is help desk and live chat.
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Kayako — frequently asked questions
What is Kayako's RankedVendors score?
Kayako scores 73/100 on RankedVendors, placing it in our Standard tier and 57th of 83 among the Customer Support providers we track.
How much does Kayako cost?
Kayako does not publish standard public pricing. Contact Kayako directly for a quote tailored to your team size and requirements.
Is Kayako worth it?
Kayako is help desk and live chat. It ranks 57th of 83 in Customer Support on RankedVendors. As with any provider, trial it against your shortlist using your own data before committing.
What are the best alternatives to Kayako?
Top alternatives in Customer Support include Zendesk, Freshdesk, Intercom, Help Scout. Compare them side by side on our Customer Support ranking.
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