Kayako Review
Customer Support · Ranked #14 of 83
Kayako runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
Editorial verdict: why Kayako ranks 85/100
Kayako runs ticketing, live chat, and knowledge bases. On RankedVendors, Kayako places 14th of 83 in Customer Support with a Premium-tier score of 85/100.
Worth considering
- Kayako doesn’t publish fixed public pricing — request a tailored quote and compare it against alternatives before committing.
- Few public buyer reviews so far, so validate fit with customer references and a hands-on trial.
- Capable in Customer Support, but it sits in our Premium tier — shortlist it alongside our current #1, Zendesk.
About Kayako
Kayako runs ticketing, live chat, and knowledge bases. Reviewed on response metrics, omnichannel coverage, and AI deflection.
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Kayako — frequently asked questions
What is Kayako's RankedVendors score?
Kayako scores 85/100 on RankedVendors, placing it in our Premium tier and 14th of 83 among the Customer Support providers we track.
How much does Kayako cost?
Kayako does not publish standard public pricing. Contact Kayako directly for a quote tailored to your team size and requirements.
Is Kayako worth it?
Kayako runs ticketing, live chat, and knowledge bases. It ranks 14th of 83 in Customer Support on RankedVendors. As with any provider, trial it against your shortlist using your own data before committing.
What are the best alternatives to Kayako?
Top alternatives in Customer Support include Zendesk, Freshdesk, Intercom, Help Scout. Compare them side by side on our Customer Support ranking.
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